Reliable Hardware & Steel Co in Santa Rosa, CA Open now

Reviews about Reliable Hardware & Steel Co

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  May 06, 2020, by Sarah Miller
  We've been going to them for years and have always been happy with our experience except for this last transaction. We needed custom made plates for our remodel project, brought our template & asked for a price. 2 days later the manager, Kyle called and said the price would be $1270 ish, my husband asked if that was out the door and he confirmed, yes, we gave them the go ahead. We went today to pick up the plates the price changed to over $1400. When my husband questioned the price difference the lady had to call over Kyle. Kyle stated that the difference was tax, however my husband explained that during their conversation it was discussed that the $1200 figure was all inclusive, out the door, Kyle then said he would waive the tax and just charge the $1200 and started to walk away. This is where is got bad, he turned around & said " you got your way" & "this is the last I will ever do a water cut for you". My husband responded and told him that if you quote a price that's what we expected to pay and that the mistake is on him not the customer. Had he meant $1200 plus tax he should have communicated that. Kyle got right in my husband's face as if he was ready to fight, who treats customers in that manner? Kyle is rude and unprofessional and should not be in a position dealing with customers. We will never go back and warn potential customers of the volatile employee and poor business conduct. There are plenty of other places that can provide the same service at better pricing.
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  July 24, 2019, by Danica Hooper
  The owner makes it impossible to set up an account with them because she doesn't understand general business practices. As an local company we cannot do business with them as an LLC without issuing a social security number. ( LLC means no SS# to attach to) Her first concern is being able to collect on bad debts despite having a $10,000+ history with no unpaid bills this year alone.... We will be sending our money elsewhere. Too bad we can't support the local guys.